The third and final day at Horizon took place at their headquarters (pictured above). We met with CEO Joe Ambrose, who took a few minutes to address us. Following that, we were taken to the service center, where a surprisingly small service staff answered our questions and performed some demonstrations on how they repair their various wares. They answered all of our questions in great detail - it’s obvious these guys are very, very good at what they do.
After that, we discussed ways Horizon could be doing better in places like advertising, dealer support, and other housekeeping sorts of things. We were also afforded a look into the distribution center (or the “DC” to all Horizon staff). That was impressive as well, looking at all the technology in play at the warehouse.
Then it was time to say goodbye and start the trek back home.Read More